File a complaint about mail services

You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility.

• Track a package or use USPS’s Email Us form to file a complaint online. Select the reason for your complaint, including delivery issues and complaints about USPS employees or facilities.
• Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 711.
• Locate your local post office to speak with your station manager.

If your complaint is not resolved, you can:

• Find your USPS Consumer and Industry Contact office to discuss your complaint by phone or by mail.
• Write your complaint to USPS’s Consumer Advocate office at:

United States Postal Service
Office of the Consumer Advocate
475 L’ Enfant Plaza SW
Washington, D.C. 20260

File a complaint about theft, fraud, or waste by USPS employees

To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG).

• File a complaint online.
• Call 1-888-USPS-OIG (1-888-877-7644).

Report mail fraud or theft by a person or company outside USPS

The U.S. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. File a complaint through USPIS online about:

• Mail fraud
• Mail theft

Complain about a USPS policy change

To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Use their online contact form.