Our blog November 2019

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USAGov’s Chatbot Users Talk Back: Find Out What They’re Teaching Us

Image of a hand holding a smartphone displaying the "USA.gov" homepage with a search bar, navigation links, and the U.S. flag, set against a blurred background.

Earlier this year, we piloted our USAGov chatbot to help visitors find answers to their questions about scams and fraud. After the launch, we made tweaks to the interface based on customer feedback and usage data.

📅 November 19, 2019

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