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Select year and/or month to see the blog entries from the selected year/month.

Scammers are everywhere. And they’re always looking for new ways to separate people from their money. 

While digging through website analytics data, we uncovered scam websites pretending to be USA.gov.  

📅 November 5, 2020

USAGov tries to incorporate unique perspectives into our program from different team members. One way we do this is by working with college students and recent grads on specific projects or through long-term programs. They join the USAGov family and contribute to UX research, social media management, and many other projects. 

When hosting students at your agency, these tips from our own USAGov intern, Jessie Chen can help both students and agencies be successful contributors and managers.

📅 October 26, 2020

How do people use Facebook and Twitter differently? Do they know which accounts and links in social media posts they can trust? What started as a USAGov study of people’s thoughts about short links in Facebook and Twitter posts taught us more than we were expecting.

The Participants

We did live, remote interviews with 10 social media users: four female, six male. They were between the ages of 20 and 48 and represented a range of education and income levels. 

📅 September 30, 2020

Social media is a key part of the USAGov outreach strategy. It helps us share quick and clear information directly with the public. We regularly review our social media channels to see where we’re getting the best return on our investment.

📅 August 25, 2020

The USAGov Contact Center helps people find information on federal agencies, programs, benefits, services, and more by phone and chat in both English and Spanish. Each month, we do a deep dive to analyze what kind of information users are looking for, so we can learn about them and their needs. 

📅 August 4, 2020
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