Empathy was one of the guiding principles we used when we created the new version of USAGov’s benefit finder. We believe that in addition to being a critical component of human-centered design, empathy is essential for our product. People who are applying for federal benefits may be going through a difficult life situation. If we can’t empathize and fail to offer a product that understands and meets people where they are, we might lose the opportunity to provide the practical support they need.
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Accessibility testing: creating digital services everyone can use
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Making sure USA.gov and USAGov en Español remain accessible to people with disabilities is essential. So accessibility testing is a regular part of our development process.
📅 January 9, 2024
