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Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs. Select year and/or month to see the blog entries from the selected year/month.
So, you've probably heard: We have a new name.
In September, we officially unveiled the USAGov parent brand. And then last month, we launched a new online exploratory landing page. We'd like to devote a little time here to talking about this branding change — from the background and research that went into the decision, to where we hope to go from here.
For starters: What name did USAGov replace?
We just recently released an updated design of our home pages to make it easier for the public to get answers to their top government questions. The new structure, content, and look and feel are based on data from top searches and analytics, top questions to the call center, and user behavior learned during usability testing.
The three main goals of this latest release were to:
The USAGov team wants to share our 2017 predictions with you! We asked staff members about their goals for USAGov and all of government digital services and we got plenty of great ideas. Here are six of our favorites:
Artificial Intelligence (AI) is going to improve the public’s experience with the government by helping to deliver information and services more efficiently. -Jessica M.
View the accessible version of the 2016 Top 5 Most Popular Search Topics in USA.gov infographic below:
As part of USAGov’s efforts to provide our audience with the reliable and quality information that they need, this summer, the Health, Education & Benefits (HE&B) topic desk completed its first content audit.
