Federal laws protect voting rights for people with disabilities, but many people with disabilities experience barriers to voting, leading to lower voting rates.
Our blog
Learn about the priorities, research, challenges, and great discoveries that shape the way USAGov connects people with government services and programs. Select year and/or month to see the blog entries from the selected year/month.
Three tips for using meta descriptions
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At USA.gov and USAGov en Español, we’re always striving to make our content more useful to the public. Meta descriptions are one way we help people quickly find the government information they’re looking for.
📅 June 4, 2024
One year with the new USAGov
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It’s been a year since we launched reimagined versions of USA.gov and USAGov en Español based on human-centered design (HCD) principles.
📅 May 14, 2024
Creating a blueprint for quality: how the PX Contact Center helps agents grow their skills
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At the Public Experience (PX) Contact Center, we recognize the important role of quality in shaping customer interactions. When people call and chat with us, they expect clear, reliable information about government benefits and services.
📅 April 23, 2024
How USAGov uses data to improve content
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Each month USAGov’s content designers spend many hours ensuring that the content on USA.gov and USAGov en Español is up-to-date, accurate, and meeting user needs. We do holistic reviews of each topic section based on a rolling calendar with the goal of updating all content at least every 6 months.
📅 March 26, 2024
